We ensure and strive to achieve 100% customer satisfaction with our Multiple Revisions Policy which enables you to improve on your initial design brief, free of charge.
In case of any duplicate charge due to processing error, failing to fulfill any of your special designing requirements or not able to complete your design order as per the delivery policy, your complete design order amount will be refunded but only at initial phase after placing revision on initial designs client will not be eligible for refund. Meaning once you ask for revision, you void the refund clause.
In case of any dissatisfaction from any design services provided by Techravity, you can submit a refund request within (3) three days of your initial design’s completion. However, it shall be assumed between both parties that you are satisfied with your initial designs if a refund request is not received within three days of initial designs delivery.
For any Special / Combo packages, refund will be applicable the same as it is on the single packages.
Your refund would be processed as below:
- If a request for refund is made before the order delivery, you would be eligible for Full Refund (less 10% service & processing fee).
- If request for refund is made within 48 hours of the initial design delivery, you would be eligible for 66% refund (less 10% service & processing fee).
- If a request for refund is made between 48- 120 hours of the initial design delivery, you would be eligible 33% refund (less 10% service & processing fee).
- No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in the case of any concern.
- All refund requests should be communicated to the support department. Techravity, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.
HOW TO CLAIM YOUR REFUND
All refund requests will be fulfilled as per the following arrangement:
- You are advised to claim your refund specifying your concern and contacting us via email only
- By virtue of our revision policy, we will try to resolve your concern immediately or else will email you a refund request approval from our refund department
- POST REFUND: Your design rights would be obtained by Techravity and you would not be able to display any version of the design sent by the company. Let us also specify that:
- Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.
- Email us for a refund request: info@Techravity.com
SURCHARGE ON DELAYS
We believe that it is your responsibility to provide timely feedback on designs and development options provided to you. Delays in response will incur surcharge:
- If there is no response for 7 days or more – Your project will be paused. You will be provided new timeline of projects upon contacting us.
- No response for 15 days or more – Project will be paused. Surplus charge will be applied when project has resumed.
- No response for 30 days or more – Project will be paused. New project quotation + surplus charge will be applied.